Frequently asked questions.

Our minimum order is 25 cards or letters. With a continuous campaign you can drip-feed letters over time — we simply store your design and payment details.

Our pricing excludes postage. Postage is charged at cost price based on your letter type and postage type — we charge exactly what Royal Mail charges for real stamps.

We use Royal Mail stamps as standard — 1st Class, 2nd Class and International. Looking for something bespoke? Just ask.

Yes — we deliver worldwide with no administrative fees, just the Royal Mail cost difference based on weight and destination.

Yes. We can source gifts for you or use your own; pricing varies by weight and size.

A continuous campaign is where you send letters on demand — for example, triggered by future dates such as renewals or anniversaries.

Four ways: enter recipients manually in the dashboard, upload a CSV with dates, trigger via our API, or connect an email parser. Continuous campaigns are used mainly for vouchers, shop orders, or letters and cards triggered by an event — we do the work for you, and your system automatically tells us when and what to write.

Yes. Once your campaign is live, you can send recipients whenever you need to.

Yes — we offer a bulk writing service, with a custom quote if you would like postage removed so you can send them yourself.

Anywhere from a name-only template to a completely unique letter for every recipient — merge in names, codes, dates and more.

White-label handwritten letters mean we use your design with no Penned branding on the letters — so your customers see and feel your brand and tone, not ours.

Yes. We print your stationery design — letterhead, logo and layout — and then handwrite your message on top with a real pen. Your branding is reproduced faithfully, while the message itself is genuinely handwritten.

Almost certainly. From custom stationery, wax seals and inserts to unusual sizes, special papers or bespoke integrations — if it can be written on, we can usually do it. Get in touch and we'll find a way.

Turnaround varies with the type and volume of campaign, and whether it's bulk or continuous. Once your campaign is approved, continuous campaigns are usually written and posted the same day, with larger campaigns within a few business days. Timing depends on a number of variables, but we'll always work with you — especially on urgent campaigns.